At Morris 4x4 Center, we understand that everything doesn’t always work out according to plan and you may need to return your item. We want to make the process as easy as possible to get you back on the road.
Most products can be returned within 30 days of purchase/shipping, provided the items are new, uninstalled, and with the original packaging.
If you've simply changed your mind about a product, we'll refund your purchase price or exchange it for a different one. Return shipping fees will be deducted from your refund unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
30 days after shipment, your merchandise is no longer returnable to us but in many cases may still be covered by the manufacturer's warranty. Please refer to the manufacturer’s warranty information often found in your product's packaging or user manual, or on the manufacturer's website after 30 days.
Some products cannot be returned or exchanged. Those include:
- Products that have been installed, used, or damaged after delivery
- Products that were custom or special ordered
- Products that have been modified or otherwise altered
- Products with a broken or tampered seal
- Products that are custom in nature (eg. Custom patterned, painted, opened electrical items, performance programmers, audio head units)
- Big and bulky items that ship via freight carrier (LTL) are not returnable
We may make exceptions for the following products; however, you will have to cover return shipping expenses:
- If products were shipped by freight carrier, typically oversized and heavy items, and the product was defective, you received the wrong product, or the shipment arrived damaged.
Returns are not accepted for international orders/customers outside of the continental United States unless the item is damaged, defective, or incorrect. In these instances, you would be will be responsible for covering any return shipping expenses.
*Please note that products sold by Morris 4x4 center are for USDM left-hand drive vehicles unless otherwise specified.
**Please also note that Taxes, duties, fees and import charges are non-refundable regardless of return reason.
Limited Liability Disclaimer
We expressly disclaim liability or responsibility for reimbursement or refund of any additional service costs, fees, or expenses arising from, in connection with, or related to your purchase of an item from Morris4x4Center.com. If you have any questions about whether the product you wish to return falls into one of those categories, please contact our customer service team.
Returning An Item
Step 1: Start a Return From Your Online Account
Please log in to your account. Locate and click on your order under Order History. Find the item you wish to return or exchange and click on Return Item to submit your request.
Step 2: Receive a Return Authorization Number (RMA#)
One of our customer care specialists will provide you with:
- An RMA#
- An email with detailed return shipping instructions
Step 3: Pack & Ship
Pack everything that came with the product and use its original packaging.
- Affix the return shipping label that we provided to the package. If we didn't provide you with a return shipping label, make sure to include the RA# on the package
- Ship the package to the address specified in the email you received from Step 2
- Returns must be sent in within 10 days of shipping label being issued or a new label will need to be issued
Step 4: Receive Your Refund or Exchange
After we receive your package, we'll process your refund or exchange after it has passed inspection. You can expect to see the refund credited within 72 hours after the return has been received to the payment method that you used when you originally placed your order. Precise timing is subject to your financial institution. If you selected an exchange, we will ship your replacement promptly upon receipt and inspection of your returned item.